Care and Support

care

At PLUS, we work hard to ensure you feel safe and supported throughout your stay with us. We have established strong policies and our team is dedicated to helping you have a positive experience during our summer programmes. If you need assistance or have any concerns, our team is ready to help you so that you can make the most of your time with us.

 

Welfare and Support

Our staff are dedicated to the well-being and safety of every student. They are responsible for safeguarding on site, addressing any issues that may arise and providing guidance to staff and students. They also conduct risk assessments and are prepared to provide Group Leaders their support in case of incidents or emergencies as well as managing any disciplinary issues with care and sensitivity.

Arrival Briefing

On arrival, all students participate in a detailed welcome presentation where they are told about essential safety procedures, safeguarding rules, and anti-bullying policies. This session includes introductions to our safeguarding staff, information on evacuation procedures, assembly points, and emergency contact numbers.

Safety During Excursions

Each student at our summer programmes is provided with a lanyard, which includes their ID card containing all essential contact information as well as the student’s details. This practice ensures that in the unlikely event a student becoming lost or needing assistance or medical attention while off-campus, they can easily be helped. The lanyards are an essential part of our safety measures, helping to keep our students safe and secure throughout their stay.

Safer Recruitment Practices

Our recruitment practices are designed to ensure the safety and security of our students. All prospective staff members undergo detailed background checks and must complete our customised safeguarding training before the start of the programme. This thorough approach to staff selection and training ensures that our team is well-equipped to provide an adequate level of care and supervision.

Training and Qualifications

All our staff receive detailed training, including safeguarding appropriate to their level of responsibility, to ensure they are equipped to provide adequate care for our students. Our commitment to staff training and development is reflected in our operational success and the high level of student satisfaction.

Curfews and Night Checks

To ensure the safety of our students, we enforce strict curfew times at all our campuses. Our staff carry out night checks every day to verify that all students are safely in their rooms by the designated time. These measures allow us to ensure that all participants have plenty of rest for the next day's activities.

Commitment to Safety and Enjoyment

Safety, enjoyment, and learning are at the heart of our summer programmes. We strive to create an environment where students can improve their English skills, make new friends from around the world, and return home with memories that will last a lifetime. Our staff are available to support and assist, so that every student can have a safe, enjoyable experience during their time with us.