Care and Support

At PLUS, we are deeply committed to providing a secure and supportive environment for all our international students. Our robust policies and procedures along with our dedicated team help us ensure student well-being and care throughout our summer programmes.

Welfare and Support

Our staff are dedicated to the well-being and safety of every student. They oversee safeguarding on site, addressing any issues that may arise and providing guidance to staff and students. They also conduct risk assessments and are prepared to provide Group Leaders their support in case of incidents or emergencies as well as managing any disciplinary issues with care and sensitivity.

Arrival Briefing

Upon arrival, all students participate in a comprehensive welcome presentation where they are briefed on essential safety procedures, safeguarding protocols, and anti-bullying policies. This session includes introductions to designated safeguarding staff, information on evacuation procedures, assembly points, and emergency contact numbers.

Safety During Excursions

Each student at our summer programmes is provided with a lanyard, which includes their ID card containing all essential contact information as well as the student’s details. This practice ensures that in the unlikely event a student becoming lost or needing assistance or medical attention while off-campus, they can easily be helped. The lanyards are a crucial part of our safety measures, helping to keep our students safe and secure throughout their stay.

Safer Recruitment Practices

Our recruitment practices are designed to ensure the safety and security of our students. All prospective staff members undergo rigorous background checks and must complete our customised safeguarding training before the commencement of the programme. This thorough approach to staff selection and training ensures that our team is well-equipped to provide the highest level of care and supervision.

Training and Qualifications

All our staff receive comprehensive training, including safeguarding appropriate to their level of responsibility, to ensure they are equipped to provide the best care for our students. Our commitment to staff training and development is reflected in our operational excellence and the high level of student satisfaction.

Curfews and Night Checks

To ensure the safety of our students, we enforce strict curfew times at all our campuses. Our staff conducts thorough night checks to verify that all students are safely in their rooms by the designated time. These measures are crucial for maintaining a secure environment and ensuring that all participants have ample rest for the next day's activities.

Commitment to Safety and Enjoyment

Safety, enjoyment, and learning are at the heart of our summer programmes. We strive to create an environment where students can improve their English skills, make new friends from around the world, and return home with memories that will last a lifetime. Our staff are available to support and assist, ensuring a safe, enjoyable experience for every student.