Airport Arrival Procedures - North America

When arriving in North America:

1. On the plane or soon after landing, ensure that all your students have filled out the customs declaration, where applicable, and proceed to the immigration and passport control area.
2. Once you have gone through, gather your students together, do a head-count to confirm everyone is present, and make your way to the luggage claim area.
3. Before exiting this area, check that all the suitcases have been collected by your students.
4. If any luggage is missing, assist the student in reporting the loss at the lost luggage counter. Retain a copy of the claim form with the reference number. Notify PLUS staff upon arrival on campus for further assistance.
5. Proceed with your group to the arrivals hall. A PLUS staff member, identifiable by a PLUS shirt and sign, will meet you there.
6. Introduce yourself to the PLUS staff member and answer any quick questions, such as approving the on-campus rooming list. You will be escorted to your allocated coach. Please note there may be a short delay before boarding.
7. Experiencing difficulties? Contact our US office at +1-646-661-6786 and select the extension for your campus for assistance.

We look forward to welcoming you and your group to campus. Should you need any assistance, PLUS staff are here to help!